diff --git a/client/index.html b/client/index.html
index 902f09472..9d1f10f4e 100644
--- a/client/index.html
+++ b/client/index.html
@@ -62,7 +62,17 @@
       t = d.getElementsByTagName("script")[0];
       t.parentNode.insertBefore(s, t);
     </script>
-
+    <script type="text/javascript">
+      window.$crisp = [];
+      window.CRISP_WEBSITE_ID = "36724f62-2eb0-4b29-9cdd-9905fb99913e";
+      (function () {
+        d = document;
+        s = d.createElement("script");
+        s.src = "https://client.crisp.chat/l.js";
+        s.async = 1;
+        d.getElementsByTagName("head")[0].appendChild(s);
+      })();
+    </script>
     <% } %>
     <script>
       !(function () {
diff --git a/client/src/components/error-boundary/error-boundary.component.jsx b/client/src/components/error-boundary/error-boundary.component.jsx
index 027a3caae..13525d7fe 100644
--- a/client/src/components/error-boundary/error-boundary.component.jsx
+++ b/client/src/components/error-boundary/error-boundary.component.jsx
@@ -1,10 +1,10 @@
+import * as Sentry from "@sentry/react";
 import { Button, Col, Collapse, Result, Row, Space } from "antd";
 import React from "react";
 import { withTranslation } from "react-i18next";
-import { logImEXEvent } from "../../firebase/firebase.utils";
-import * as Sentry from "@sentry/react";
 import { connect } from "react-redux";
 import { createStructuredSelector } from "reselect";
+import { logImEXEvent } from "../../firebase/firebase.utils";
 import { selectBodyshop, selectCurrentUser } from "../../redux/user/user.selectors";
 import InstanceRenderManager from "../../utils/instanceRenderMgr";
 
@@ -38,28 +38,23 @@ class ErrorBoundary extends React.Component {
   }
 
   handleErrorSubmit = () => {
-    InstanceRenderManager({
-      executeFunction: true,
-      args: [],
-      imex: () => {
-        window.$crisp.push([
-          "do",
-          "message:send",
-          [
-            "text",
-            `I hit the following error: \n\n
+    window.$crisp.push([
+      "do",
+      "message:send",
+      [
+        "text",
+        `I hit the following error: \n\n
               ${this.state.error.message}\n\n
               ${this.state.error.stack}\n\n
               URL:${window.location} as ${this.props.currentUser.email} for ${
                 this.props.bodyshop && this.props.bodyshop.name
               }
               `
-          ]
-        ]);
+      ]
+    ]);
+
+    window.$crisp.push(["do", "chat:open"]);
 
-        window.$crisp.push(["do", "chat:open"]);
-      }
-    });
     //     const errorDescription = `**Please add relevant details about what you were doing before you encountered this issue**
 
     // ----
diff --git a/client/src/components/header/header.component.jsx b/client/src/components/header/header.component.jsx
index 8acabfe40..4e8bace3c 100644
--- a/client/src/components/header/header.component.jsx
+++ b/client/src/components/header/header.component.jsx
@@ -650,14 +650,7 @@ function Header({
           icon: <Icon component={QuestionCircleFilled} />,
           label: t("menus.header.help"),
           onClick: () => {
-            window.open(
-              InstanceRenderManager({
-                imex: "https://help.imex.online/",
-                rome: "https://rometech.com//"
-              }),
-
-              "_blank"
-            );
+            window.open("https://help.imex.online/", "_blank");
           }
         },
         ...(InstanceRenderManager({
diff --git a/client/src/redux/user/user.sagas.js b/client/src/redux/user/user.sagas.js
index 8cd70c480..0bde63db6 100644
--- a/client/src/redux/user/user.sagas.js
+++ b/client/src/redux/user/user.sagas.js
@@ -26,6 +26,7 @@ import {
   updateCurrentUser
 } from "../../firebase/firebase.utils";
 import { QUERY_EULA } from "../../graphql/bodyshop.queries";
+import cleanAxios from "../../utils/CleanAxios";
 import client from "../../utils/GraphQLClient";
 import dayjs from "../../utils/day";
 import InstanceRenderManager from "../../utils/instanceRenderMgr";
@@ -47,7 +48,6 @@ import {
   validatePasswordResetSuccess
 } from "./user.actions";
 import UserActionTypes from "./user.types";
-import cleanAxios from "../../utils/CleanAxios";
 
 const fpPromise = FingerprintJS.load();
 
@@ -234,16 +234,18 @@ export function* signInSuccessSaga({ payload }) {
   LogRocket.identify(payload.email);
 
   try {
+    window.$crisp.push(["set", "user:nickname", [payload.displayName || payload.email]]);
+    window.$crisp.push(["set", "session:segments", [["user"]]]);
     InstanceRenderManager({
       executeFunction: true,
       args: [],
       imex: () => {
-        window.$crisp.push(["set", "user:nickname", [payload.displayName || payload.email]]);
-        window.$crisp.push(["set", "session:segments", [["user"]]]);
+        window.$crisp.push(["set", "session:segments", [["imex"]]]);
       },
       rome: () => {
         window.$zoho.salesiq.visitor.name(payload.displayName || payload.email);
         window.$zoho.salesiq.visitor.email(payload.email);
+        window.$crisp.push(["set", "session:segments", [["rome"]]]);
       }
     });
   } catch (error) {