diff --git a/server/rr/rr-utils.js b/server/rr/rr-utils.js
index b6f73cdf4..10faf8d8c 100644
--- a/server/rr/rr-utils.js
+++ b/server/rr/rr-utils.js
@@ -46,6 +46,7 @@ const makeVehicleSearchPayloadFromJob = (job) => {
 
 /**
  * Normalize customer candidates from VIN/name blocks, including address + owner flag
+ * IMPORTANT: If no ServVehicle/CustomerNo exists (e.g. name-only hits), fall back to NameRecId.
  * @param res
  * @param ownersSet
  * @returns {any[]}
@@ -88,7 +89,7 @@ const normalizeCustomerCandidates = (res, { ownersSet = null } = {}) => {
         "PostalCode",
         "Country",
         "CountryCode",
-        "County" // << allow County
+        "County"
       ]);
       const unknown = Object.keys(chosen || {}).filter((k) => !allowed.has(k));
       if (unknown.length) console.log("[RR:normCandidates] Unexpected address keys seen:", unknown);
@@ -112,25 +113,42 @@ const normalizeCustomerCandidates = (res, { ownersSet = null } = {}) => {
 
     const address = pickAddr(nci?.Address);
 
-    for (const custNo of custNos) {
-      const cno = String(custNo).trim();
-      if (!cno) continue;
+    // NEW: fallback to NameRecId when no ServVehicle/CustomerNo exists (e.g., pure name search)
+    const nameRecIdRaw = nci?.NameId?.NameRecId;
+    const nameRecId = nameRecIdRaw != null ? String(nameRecIdRaw).trim() : "";
 
+    if (Array.isArray(custNos) && custNos.length > 0) {
+      for (const custNo of custNos) {
+        const cno = String(custNo).trim();
+        if (!cno) continue;
+
+        const item = {
+          custNo: cno,
+          name: name || `Customer ${cno}`,
+          address: address || undefined
+        };
+
+        if (ownersSet && ownersSet.has(cno)) {
+          item.isVehicleOwner = true;
+          item.vinOwner = true;
+        }
+
+        out.push(item);
+      }
+    } else if (nameRecId) {
+      // Use NameRecId as the identifier; this is what the RR "name" search provides
+      const cno = nameRecId;
       const item = {
         custNo: cno,
         name: name || `Customer ${cno}`,
         address: address || undefined
       };
-
-      if (ownersSet && ownersSet.has(cno)) {
-        item.isVehicleOwner = true;
-        item.vinOwner = true;
-      }
-
+      // owner flag cannot be inferred without a VIN owner set
       out.push(item);
     }
   }
 
+  // Deduplicate by custNo, merge owner/address flags
   const byId = new Map();
   for (const c of out) {
     const key = (c.custNo || "").trim();